After-sales logistics for the Russian market
Solutions for foreign manufacturers, Russian distributors and end-users of imported industrial equipment.
Since 2009 we have been assisting foreign manufacturers, Russian distributors and end-users of imported equipment to solve issues related to delivery and customs clearance of spare parts, consumables, tools, equipment or its components transported across borders for maintenance, warranty or post-warranty repair.
What tasks we solve
Delivery of spare parts as a part of consolidated cargo
When the delivery time is not a significant factor, the delivery of spare parts and consumables for maintenance and repair of equipment as a part of consolidated groupage cargo is considered as a cost-effective solution.
We are focusing on international delivery of groupage cargoes to more than 100+ Russian cities by road, sea or rail.
Express delivery of your equipment for repair
Production downtime caused by failure of technological equipment causes lost profits and indirect losses.
If your equipment needs an urgent repair, we can offer express delivery of the equipment and its components by light commercial vehicles (LCV) from door to door without intermediate transshipments. Frequently, this service has a significant advantage in cargo delivery speed, compared to air transportation.
Urgent delivery of spare parts by air
High speed of delivery, reliability and wide geography are the main advantages of air transport. When choosing air transportation, you can be sure that your extremely important cargo will be safely delivered to the destination within the shortest possible time.
Our company has a wide network of reliable agents in all major airports in the countries covered by our geography of service. Our customers are always confident that their goods are immediately collected upon request in the country of exportation and are delivered to the destination point by the first available flight.
Geography of service
- Austria
- Belgium
- Bulgaria
- Hungary
- United Kingdom
- Greece
- Germany
- Hong Kong
- Denmark
- Italy
- Ireland
- Spain
- Canada
- China
- Republic of Cyprus
- Luxembourg
- Latvia
- Lithuania
- Malta
- Netherlands
- Portugal
- Poland
- Romania
- Serbia
- Slovenia
- Slovakia
- USA
- Turkey
- France
- Finland
- Croatia
- Czech
- Sweden
- Estonia
Import of spare parts and consumables
Typically, any technological equipment consists of many parts, details, components and assemblies, which in the course of operation need repair and maintenance.
Our vast experience in customs clearance of consignments with a wide range of spare parts and consumables for repair and maintenance enables us to arrange a simple, transparent and fully predictable process of importation of above mentioned goods into Russia.
Export of equipment for repair
Is the faultfinding impossible at the operating site in Russia? Do you need to calibrate, repair or upgrade imported equipment? Are the equipment manufacturers or service companies that perform those operations located outside Russia?
We will provide a full range of services related to the customs clearance of temporary export of equipment or its components from Russia for testing, calibration, repair or upgrading.
Temporary import of tools for maintenance
Do you face a technical maintenance, repair or modernization of imported equipment on-site in Russia? Shall the works be performed by technical staff of a foreign manufacturer? Is it required to temporarily import tools and test equipment to complete the task?
The best solution for those tasks is the temporary import of goods into Russia using the Carnet ATA document. We have all the necessary competencies for the delivery of goods to Russia using ATA Carnet.
Customs points of service
- Sheremetyevo Airport (Moscow)
- Domodedovo Airport (Moscow)
- Vnukovo Airport (Moscow)
- Pulkovo Airport (St. Petersburg)
- Koltsovo Airport (Ekaterinburg)
- Tolmachevo Airport (Novosibirsk)
- Vladivostok Airport
- Platov Airport (Rostov-on-Don)
- Moscow (road transport)
- St. Petersburg (road transport)
- Vyborg (road transport)
- Kingisepp (road transport)
- Smolensk (road transport)
- Bryansk (road transport)
- Rostov-on-Don (road transport)
- Sea port of St. Petersburg
- Sea port of Ust-Luga (Leningrad region)
- Sea port of Novorossiysk
- Sea port of Vladivostok
- Sea port of Nakhodka
- Khovrino railway station (Moscow)
- Vorsino railway station (Moscow)
- Shushary railway station (St. Petersburg)
- Zabaykalsk railway station
How do we assist foreign equipment manufacturers to ensure a high level of after-sales service in Russia?
An authorized representative for warranty service is a good solution for manufacturers of industrial equipment who do not have representative office in Russia.
Ensuring the supply of warranty spare parts to Russia
How can a Russian end-user of equipment receive warranty spares on DDP delivery terms if the manufacturer is not located in Russia?
We offer a solution: on behalf of a foreign manufacture we act as an authorized importer of record for warranty spare parts, who also takes responsibility for delivery, customs clearance under its own name and payment of relevant import customs duties and taxes. The end-user shall do nothing, but accept the spare parts at his door.
Keeping stock of warranty parts in Russia
Stock build-up of warranty spare parts in Russia is a solution that will reduce costs for cross-border logistics as well as gives a competitive advantage – order lead time at very short notice.
Favorable location of our warehouse close to the Moscow air hub enables us to deliver spare parts by air within 48 hours from the receipt of the order in more than 100+ cities of Russia
Warranty repairs at manufacturer’s site
How can a Russian end-user deliver equipment for a warranty repair to a foreign manufacturer, if repairs can only be done at the manufacturer’s premises abroad?
The solution is to have an authorized exporter of record, who on behalf of a foreign manufacturer, will perform all the necessary actions related to the export of equipment for repair, its further reimport and transfer to the Russian end-user.
How we work
Describe your task in any convenient way
or just ask us to call you back.
Describe your task in any convenient way
or just ask us to call you back.
We will develop the best way to delivery your shipment, taking into account the customs clearance; identify the full set of documents required for the import/export of goods; provide detailed calculation of expenses and timeline associated with the task.
We will develop the best way to delivery your shipment, taking into account the customs clearance; identify the full set of documents required for the import/export of goods; provide detailed calculation of expenses and timeline associated with the task.
We will prepare all the documents or a part of them required for delivery and customs clearance of goods, or we will check and give recommendations on making changes to such documents.
We will prepare all the documents or a part of them required for delivery and customs clearance of goods, or we will check and give recommendations on making changes to such documents.
We will pick up the goods from the door of the shipper and transfer them to the consignee at the destination, we will do the customs clearance in the country of export / import, and we obtain permits necessary for the import/export of goods.
We will pick up the goods from the door of the shipper and transfer them to the consignee at the destination, we will do the customs clearance in the country of export / import, and we obtain permits necessary for the import/export of goods.
Having provided services, we will deliver to you all the required original documents. When necessary, we submit reports to customs authorities or give a relevant response if customs authorities take decision to conduct an additional audit in relation to the released goods.
Having provided services, we will deliver to you all the required original documents. When necessary, we submit reports to customs authorities or give a relevant response if customs authorities take decision to conduct an additional audit in relation to the released goods.
Still have any questions?
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What benefits do you get if you join our services?
On-time delivery
We deliver more than 95% of the goods ahead of schedule.
Firm price
We guarantee that the price of services in our quotation is final.
Personal manager
A personal manager who cares about your shipments is on service 24/7.
Reliability
All goods accepted for transportation are insured against all risks.
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Our partners and clients
Contact us
Our address
Petrovskaya kosa, 1-1-R, office 32-N
197198 St. Petersburg, Russia
Our address
Sheremetyevsk highway, 9-3
141400 Khimki, Moscow region, Russia
